04/01/2026 | Commercial Insights
Practising Vision to Fit the Pieces of the Puzzle Together Vision is rarely something that appears fully formed. More often, it is built gradually — through reflection, experience, and the discipline of stepping back from day-to-day decisions to consider what really...
07/10/2024 | Commercial Insights
MASTERING SOCIAL PROCUREMENT During 2016, I was asked to do an article for the Master Builders Association of New South Wales on social procurement and how to master social procurement under the NSW Aboriginal Participation in Construction (APIC) Policy. The policy...
01/03/2024 | Commercial Insights
7 Essentials for Purposefully Managing Contract Disputes Managing contract disputes can take up lots of time, give you grey hairs and in the end, even when you come out as the winner, the time and money spent or the outcome often leaves a bitter taste in your mouth....
26/02/2024 | Commercial Insights
Great customer service is a three course meal: Food for Thought on Retaining Your Customers Have you recently had a poor customer service experience that left a bad taste in your mouth? A few years ago I went through a rather tedious experience moving from one...
23/01/2024 | Commercial Insights
Your Capability Statement is about your Customer – More than it is about You or Your Business There is a lot of focus on making capability statements, business brochures or portfolios look pretty. However, the best looking capability statement may not deliver...
23/03/2021 | Commercial Insights
Business Resilience – Procurement, Romans, Crystal Balls and Big Boots As is the new normal these days with interesting challenges in life and business, business resilience is a topic that is front of mind of many organisations. Especially after the times that...
