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The Legacy of Good Business Rules – Simple Life Lessons

The Legacy of Good Business Rules – Simple Life Lessons

06/04/2021 | BUSINESS CAPABILITY

Legacy of Good Business Rules: Simple Life Lessons from My Dad On the 17th of June 2016, my dad would have been 80 years old. He died a long time ago when I was at university and I missed not having him in person through so many milestones of my life. He was a humble...
Your Capability Statement is about your Customer more than You

Your Capability Statement is about your Customer more than You

31/03/2021 | BUSINESS CAPABILITY

Your Capability Statement is about your Customer – More than it is about You or Your Business There is a lot of focus on making capability statements, business brochures or portfolios look pretty. However, the best looking capability statement may not deliver...
5 Benefits of Business Planning – Planning your Roadmap to Success

5 Benefits of Business Planning – Planning your Roadmap to Success

22/06/2020 | BUSINESS CAPABILITY

5 Benefits of Business Planning – Your Roadmap to Business Success Business Planning forms an important cornerstone of any business, big or small.  However, it is one of those areas where small and medium business battle to get down and get their business plans...
Great customer service is a three course meal – food for thought on retaining customers

Great customer service is a three course meal – food for thought on retaining customers

13/12/2018 | BUSINESS CAPABILITY

Great customer service is a three course meal: Food for thought on retaining your customers Have you recently had a poor customer service experience that left a bad taste in your mouth? A ew years ago I went through a rather tedious experience moving from one internet...
Category Management – Making it into the Spending Bucket List

Category Management – Making it into the Spending Bucket List

23/07/2017 | BUSINESS CAPABILITY

Category Management – Making it into the Spending Bucket List “Category Management” is one of those buzzwords chief procurement officers and procurement people love to use in relation to business spending. It is one of those important sounding labels...
Insourcing or Outsourcing? Pain or Competitive Leverage?

Insourcing or Outsourcing? Pain or Competitive Leverage?

03/05/2017 | BUSINESS CAPABILITY

Insourcing or Outsourcing? Pain or Competitive Leverage? Insourcing or Outsourcing? Pain or  the Panacea around competitive leverage? It would appear that many companies swing between insourcing and outsourcing and – there is not really a pattern to what...
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