06/04/2021 | BUSINESS CAPABILITY
Legacy of Good Business Rules: Simple Life Lessons from My Dad On the 17th of June 2016, my dad would have been 80 years old. He died a long time ago when I was at university and I missed not having him in person through so many milestones of my life. He was a humble...
31/03/2021 | BUSINESS CAPABILITY
Your Capability Statement is about your Customer – More than it is about You or Your Business There is a lot of focus on making capability statements, business brochures or portfolios look pretty. However, the best looking capability statement may not deliver...
22/06/2020 | BUSINESS CAPABILITY
5 Benefits of Business Planning – Your Roadmap to Business Success Business Planning forms an important cornerstone of any business, big or small. However, it is one of those areas where small and medium business battle to get down and get their business plans...
13/12/2018 | BUSINESS CAPABILITY
Great customer service is a three course meal: Food for thought on retaining your customers Have you recently had a poor customer service experience that left a bad taste in your mouth? A ew years ago I went through a rather tedious experience moving from one internet...
23/07/2017 | BUSINESS CAPABILITY
Category Management – Making it into the Spending Bucket List “Category Management” is one of those buzzwords chief procurement officers and procurement people love to use in relation to business spending. It is one of those important sounding labels...
03/05/2017 | BUSINESS CAPABILITY
Insourcing or Outsourcing? Pain or Competitive Leverage? Insourcing or Outsourcing? Pain or the Panacea around competitive leverage? It would appear that many companies swing between insourcing and outsourcing and – there is not really a pattern to what...
